Terms of sale

1Services covered

Arkhoni sells automated, AI-powered local competitive analyses, offered as one-off packages or monthly subscriptions, under the terms displayed on the site at the time of ordering.

2Ordering

The order becomes effective after an analysis has been selected, confirmed by the customer, these terms of sale accepted and payment confirmed via the online payment provider used by Arkhoni.

3Prices

Prices are shown in euros. They may change at any time, provided that the price applied to the order is the one displayed when the basket is confirmed. Any available loyalty credits are deducted before payment according to the programme rules displayed on the site.

4Payment

Payment is made online, in particular via Stripe or any other payment provider chosen by the publisher. The transaction is subject to the payment provider's own technical and contractual conditions.

5Delivery of analyses

Analyses are generated after the order is confirmed and then remain available in the customer's member area. Timescales may vary depending on the type of analysis, the chosen tier, processing volume and current technical constraints.

6Nature of the deliverable

The customer receives a report available in their member area, including the competitor map, the AI analysis, their Local Score and a first priority recommendation when ordering a one-off analysis. The report may also indicate that 11 additional recommendations will be deliverable through subsequent analyses or as part of monthly tracking. Monthly subscriptions provide a structured progression with one guided recommendation per month. The analyses provided are decision-support aids and not guarantees of commercial results or commercial success.

714-day right of withdrawal

In accordance with Articles L221-18 et seq. of the French Consumer Code (and the equivalent provisions of European law, Directive 2011/83/EU), any customer who is a natural person acting outside their professional activity has 14 calendar days from the conclusion of the contract to exercise their right of withdrawal, without having to justify their decision or bear any costs other than those provided for by law.

To exercise this right, simply send a clear withdrawal statement via the contact form, specifying "14-day withdrawal" in the subject line and mentioning the order date and payment reference. A model withdrawal form is available on request.

8Express exclusion: digital service performed immediately

Given the digital and personalised nature of the Arkhoni service, in accordance with Article L221-28 13° of the French Consumer Code, the right of withdrawal can no longer be exercised once performance of the service has begun with the customer's express prior consent, together with their express waiver of their right of withdrawal. This consent is collected at the time of order confirmation via the dedicated checkbox in the payment flow.

As long as the customer has not ticked the express waiver box, or as long as the service has not begun, the 14-day right of withdrawal fully applies and a full refund is issued within a maximum of 14 days of receipt of the request, to the original payment method.

For monthly tracking subscriptions, the right of withdrawal applies to the first committed month as long as no monthly analysis has been delivered. Beyond that, cancellation remains possible at any time under the conditions of the guarantee.

9Liability

The publisher's liability is limited to the scope of the service sold. The customer remains responsible for decisions taken on the basis of the reports, for the use made of the service and for the compliance of the sites submitted for analysis.

10Customer service

For any question about an order, payment, an invoice or a delivered analysis, the official channel is the contact form available at the bottom of the home page. Your messages are centralised in Astrioni's internal inbox and handled within 48 working hours.

11Arkhoni loyalty programme and credits

Arkhoni provides its members with a loyalty programme that is unpaid and not convertible into cash. Credits earned in this programme can be used as a deduction on future eligible orders, under the following conditions:

• €5 in credits is granted for any registration validated by double opt-in.
• €10 in credits is granted when the registration results from a referral by another Arkhoni member (replacing, not supplementing, the €5 direct registration credit).
• €5 in credits is granted to the referrer for each order paid by a referred person, provided that the net amount received via Stripe for that order is greater than or equal to €35 (one-off 15, 30 or 50 km analyses, Digital Presence Analysis, or annual 10 = 12 commitment; a 5 km analysis at €19.90 does not reach this threshold). This bonus is credited after the withdrawal window applicable to the order concerned has expired.
• All accumulated credits can be used as a deduction from the price of a one-off analysis, subject to a minimum payment of €9.90 remaining payable via Stripe. Formula: credits deducted = min(credit balance, price − €9.90). This €9.90 floor covers payment costs and ensures that an analysis can never be paid for entirely with credits.
• The credit deductible on a single service is capped according to the analysis tier: −€10 (5 km radius), −€15 (15 km radius), −€20 (30 km radius), −€30 (50 km radius) and −€40 (Digital Presence Analysis). The €9.90 payment floor remains due in all cases. Credits are also deductible on the annual 10 = 12 commitment, within the same caps.
• Credits do not apply to monthly subscriptions or recurring tracking commitments: they are reserved for one-off payments.
• Credits are valid for 12 months from the date they are granted, after which they expire automatically.
• Credits are pooled across all the services of the Astrioni ecosystem: credits earned via Arkhoni can be used on any other compatible satellite service, under the same cap and eligibility conditions.
• Credits are not convertible into currency, are not transferable between accounts, and cannot be refunded in cash. If the account is deleted, unused credits are permanently lost.
• The publisher reserves the right to change the programme parameters (amounts, cap, duration) with 30 days' notice, without retroactive effect on credits already granted.

1230-day money-back guarantee

For the purposes of these terms, a "one-off Premium analysis" means any Arkhoni service billed per unit that is neither a recurring monthly subscription nor an annual 10 = 12 commitment. This covers: Local Analyses by radius (5, 15, 30 or 50 km) and the Digital Presence Analysis (€49.90). Any first one-off Premium analysis benefits from a 30-day money-back guarantee from the date the analysis is delivered. For monthly tracking subscriptions (no commitment) and the annual 10 = 12 commitment, the first cycle (first month for monthly plans, first pro-rated month for the annual plan) is also covered by this guarantee: no term commitment on monthly plans, with cancellation possible at any time before the end of the first month for a full refund of the month elapsed. On the annual commitment, cancellation within 30 days triggers a full refund of the prepaid annual payment minus the month consumed.

Refund requests are made via the contact form available at the bottom of the home page, with no justification required, within the 30-day window. The refund is processed within a maximum of 14 days to the original payment method. The guarantee does not apply in the event of fraudulent use of the service, manifest breach of the terms of use, or for subsequent analyses in the case of subscriptions renewed beyond the first cycle.

13Indicative results and performance

Arkhoni analyses present a competitive map, quantified recommendations and a structured action plan. The results observable after implementing the recommendations (changes in average rating, number of reviews, position in the local TOP, Arkhoni Local Score) depend on external factors: the quality of the member's execution of the recommendations, the local competitive context, changes to Google's algorithm, seasonality, etc. No quantified result is guaranteed. The testimonials and examples presented on the Arkhoni site are provided for information only and do not constitute a contractual commitment.

14Limitation of commercial guarantees and anti-abuse policy

The customer's statutory rights (14-day right of withdrawal, GDPR rights, statutory guarantees of conformity and against hidden defects) remain fully preserved and cannot be restricted by these terms. The policy described below applies only to the commercial guarantees offered additionally by Arkhoni and to the prevention of manifestly abusive uses.

• The 30-day money-back guarantee applies only to the first subscription of each type of service (one-off analysis, first month of subscription). It is not renewable on subsequent orders of the same type for the same account.
• Loyalty credits may be withdrawn or suspended in the event of proven abuse of the programme (creating multiple accounts to multiply registration bonuses, fictitious referrals, etc.).
• The publisher reserves the right to refuse a new order, temporarily suspend access to the member area or close an account, in objectively documented cases: repeated and manifestly abusive exercise of withdrawal rights or commercial guarantees without normal use of the service; creation of multiple accounts to circumvent programme limits; unjustified payment dispute (chargeback); attempted fraud, false or misleading data, manifest breach of the terms of use.
• Merely exercising the statutory 14-day right of withdrawal does not in itself constitute grounds for refusal or account closure. Only a documented pattern of abuse can justify an adverse decision.
• Any decision to refuse, suspend or close is justified in writing and notified to the customer via the account's primary email address. The customer has 30 days to contest this decision via the contact form, specifying "Account decision appeal" in the subject line. Their request is examined by a designated person, distinct from the original author of the decision.

15Changes to these terms

These terms of sale may be adapted to reflect changes in the service, payment methods, the offers proposed or the applicable legal framework.

16Consumer mediation

In accordance with Article L. 612-1 et seq. of the French Consumer Code, any consumer customer may, in the event of an unresolved dispute following a prior written complaint to the publisher, have free recourse to a consumer mediator. The competent mediator designated by the publisher is:

Mediator

Médicys consumer mediation service

Address

73 boulevard de Clichy, 75009 Paris, France

Website

app.medicys.fr

The mediator may only be seised if a written complaint has first been sent to First Agency Ltd via the contact form and no amicable solution has been found within two months. The mediator must be seised within one year of the written complaint.

17Online dispute resolution (ODR platform)

In accordance with Regulation (EU) No 524/2013 of 21 May 2013, consumers residing in the European Union may also use the European online dispute resolution (ODR) platform provided by the European Commission: ec.europa.eu/consumers/odr. This platform collects complaints from European consumers following an online purchase and forwards them to the competent national mediators.

18Applicable law and jurisdiction

These terms of sale are governed by French law, without prejudice to more protective mandatory provisions applicable to consumers in their country of habitual residence within the European Union (in particular under the Rome I Regulation No 593/2008).

In the event of a dispute, and after the amicable complaint and mediation procedures have failed, the consumer customer may bring proceedings, at their choice, before: the courts of the place where they reside at the time the contract was concluded or the harmful event occurred; or the courts of the publisher's registered office, i.e. the competent courts in the United Kingdom for contentious matters involving First Agency Ltd.

For business customers (B2B), failing amicable resolution, any dispute will be submitted to the competent courts of the publisher's registered office.